Continental Foods (Trading) Ltd Effective Date: 01 September 2025 Privacy Policy:

1. Introduction:

This Privacy Policy explains how Continental Foods (Trading) Ltd (“we”, “our”, “us”) collects, uses, stores, and protects your personal data when you visit our website www.continentalsupremefoods.com or purchase products from us online. We are committed to safeguarding your privacy and ensuring compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Company Information:

Continental Foods (Trading) Ltd Registered in England & Wales Company Registration No.: 11787542 Registered Office: Unit 12, Ruscombe Business Park, Ruscombe, Reading, RG10 9NN Email: info@continentalsupremefoods.com Data Protection Contact: Data Protection Officer

3. Personal Data We Collect:

We may collect the following categories of personal data:

• Contact Information: Full name, billing and delivery address, email address, telephone number
• Order Information: Purchase details, delivery address, order history
• Payment Information: Card or bank details (processed securely via trusted third-party providers — we do not store full payment card details)
• Communications: Emails, messages, or enquiries you send to us

4. How We Use Your Information:

We may use your personal data for the following purposes:

• Processing and fulfilling customer orders
• Creating and maintaining your customer account
• Responding to enquiries, feedback, or complaints
• Sending order confirmations and service-related updates
• Improving our website, products, and customer experience
• Meeting legal, tax, and regulatory obligations

     

5. Legal Basis for Processing:

We process your personal data under the following lawful bases:

• Contract: To fulfil and deliver your orders
• Consent: For marketing communications (only where you have opted in)
• Legal Obligation: To meet statutory and regulatory requirements
• Legitimate Interests: For fraud prevention, business improvement, and website security

6. Data Sharing:

Your personal data may be shared with:

• Delivery partners – to ensure accurate and timely delivery of orders
• Payment processors – to facilitate secure transactions
• IT and technical service providers – to maintain and operate our website
• Regulatory authorities – where required by law

We will never sell or rent your personal data to third parties.

7. Data Retention:

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal, tax, and regulatory requirements (typically six years for financial and accounting records).

9. Cookies:

We use cookies and similar technologies to enhance website functionality, analyse usage, and deliver a tailored shopping experience. For more details, please refer to our Cookie Policy.  

10. Security:

We apply appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.

11. Limitation of Liability:

While we take reasonable steps to protect your personal data, no method of transmission or storage is completely secure. To the extent permitted by law, we will not be liable for loss, damage, or unauthorised access arising from circumstances beyond our reasonable control, including cyber-attacks, data breaches, or service disruptions.    

12. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” Continued use of our website following such changes constitutes your acceptance of the updated policy.

14. Contact

Data Protection Officer Continental Foods (Trading) Ltd Unit 12, Ruscombe Business Park, Ruscombe, Reading, RG10 9NN Email: info@continentalsupremefoods.com If you are dissatisfied with our handling of your personal data, you may lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk. Effective Date: 01 September 2025 © Continental Foods (Trading) Ltd – All Rights Reserved